How can I ensure my order has been successfully registered?

An order confirmation is automatically sent to the email address you used to register, as soon as your order is validated online. It is therefore very important to ensure your email address is correct before placing your order. If you have not received an order confirmation email within 24 hours, you should assume your order was not registered (please also check your spam folder).

How can I track my order?

You can track your order using the tracking number provided in your shipping confirmation email.

Can I modify/cancel my order?

Orders can be canceled or modified before shipment. However, once the order is paid, you can no longer modify or cancel it. For any request, please contact us by phone at +33 4 11 62 47 52.

Can I place my order by phone?

Yes, our customer service team will be happy to assist you in placing your order by phone, from Monday to Friday, 9:00 AM to 5:00 PM. The phone number is not surcharged: +33 4 11 62 47 52.

I’m having trouble placing an order. Can you help me?

Of course! Feel free to contact us via the contact form or by phone at +33 4 11 62 47 52. Our customer service team will assist you in placing your order.

Can I buy your products in a store?

Our products are available in many retail locations across mainland France (pharmacies, parapharmacies, love shops, health food stores, etc.). However, we do not have a list to provide.

Can I get an invoice for my order?

You can find your invoice in your customer account under the tab "Order History and Details".

Where can I find my order history?

You can view all your past orders in your customer account under the tab "Order History and Details".

What are the return conditions?

All items can be exchanged or refunded, except those with a specific mention (e.g., customized items requested by the customer).

• Exchange requests must be made within 15 days of receiving or collecting the package. The item must be intact, complete, and in its original packaging. Return shipping costs are the responsibility of the customer.
• Refunds will be processed within 30 days of Labophyto receiving the returned item.
• In case of abnormal or abusive returns, Labophyto reserves the right to refuse future orders.
• To ensure smooth processing of your exchange or refund request, you can either use the dedicated section in your personal account "My Account" on the website or contact customer service directly (via the contact form or by phone at +33 4 11 62 47 52).

What are the refund conditions?

Refunds for returned products will be processed upon receipt by Labophyto.

I received the wrong item. What should I do?

Please contact us via the contact form. We will get back to you with further instructions.

An item is missing from my package. What should I do?

Please contact us via the contact form.

I received a damaged item. What should I do?

Please contact us via the contact form.

How can I return an item?

Please return the product to the following address: LABOPHYTO - 638 route de Villefranche - 69480 ANSE - France The item must be intact, complete, and in its original packaging. Return shipping costs are the responsibility of the customer. You can track your return using your tracking number.

Do I need to create a customer account before making a purchase?

Creating a professional customer account is required to finalize your order. You can create your account on the login page or directly during the checkout process. A K-bis document (less than 3 months old) or an official document proving your affiliation with our industry will be requested.

I forgot my password. How can I reset it?

On the login page, click "Forgot password". Enter the email address you used during registration. You will receive an email (check your spam folder if necessary). Click the reset link, enter your new password, and confirm.

Can I change my delivery address?

You can modify, add, or delete your delivery address in your customer account under the "Addresses" tab. You can then select your preferred delivery address during checkout. If you have already placed an order and realize your address is incorrect, please contact us immediately by phone so we can correct it before shipment: +33 4 11 62 47 52 (local call rate).

How can I find information about my order?

You can find your order details in your customer account under the "Order History and Details" tab.

How can I update my personal information?

You can modify your personal information directly in your customer account under the "Personal Information" tab.

Are my personal details secure?

All personal information you provide remains confidential. We only use this data to process your order. We do not sell your personal data to third parties.

I can’t log in/I can’t access my account. Can you help?

The required login ID is an email address. Please double-check that you are entering the correct one. If you’ve forgotten your password, you can reset it via the "Forgot Password?" link.

How can I deactivate or delete my account after purchasing?

To delete your account, please contact us via the contact form.

How can I contact you?

You can reach us via the contact form or by phone at +33 4 11 62 47 52, Monday to Friday, 9:00 AM to 5:00 PM. A live chat is also available on our website for any questions.

How can I subscribe to the newsletter?

You can contact us via the contact form or live chat. We’ll be happy to add your email address to our database. Newsletters are sent regularly to inform you about new products, special offers, and promotional codes.

When will my order be shipped?

At Xpowershop.com, all orders placed before 2:00 PM are shipped the same day (Monday to Friday).

What are the delivery options?

You can select your preferred carrier when finalizing your purchase. You can choose between pickup point delivery or home delivery. We strive to offer the best balance of cost and delivery time based on your location. For customized delivery options, please contact us by email or phone. Additional fees may apply for personalized delivery.

Can I order and have my purchase delivered abroad?

Yes, you can order and have your purchase delivered internationally. You can find shipping costs on the following page: Xpowershop Shipping Fees.

Are there shipping fees?

Yes, shipping is not free. You can find all our shipping fees on the following page: Xpowershop Shipping Fees.

Do you charge international customs and import fees?

For deliveries outside Metropolitan France, any customs fees or local taxes remain the responsibility of the recipient.

Can I get free delivery?

Delivery is free for orders over 70 euros for France and Europe (Germany, Austria, Belgium, Denmark, Spain, United Kingdom, Ireland, Italy, Luxembourg, Netherlands, Portugal, Switzerland, Finland, Greece, Hungary, Iceland, Norway, Poland, Czech Republic, Slovakia, Slovenia, Sweden). For DOM-TOM (Guadeloupe, French Guiana, Martinique, Mayotte, Réunion, Saint Pierre and Miquelon), delivery is free for orders over 150 euros. For countries outside Europe, delivery is free for orders over 150 euros.

I haven’t received my order. What should I do?

Please check your tracking information using the link provided in your shipping confirmation email. If your package appears to be stuck, please contact us via the contact form or by phone at +33 4 11 62 47 52.

My tracking says the order was delivered, but I haven’t received it. What should I do?

First, please check with your neighbors, building manager, or mail carrier. If you still cannot locate your package, contact us via the contact form or by phone at +33 4 11 62 47 52.

What payment methods are accepted?

Accepted payment methods include credit/debit cards, PayPal, bank transfer, and checks.

Are my banking details secure when I order online?

Credit/debit card payments are fully secure. The transaction is encrypted (no banking information is transmitted in plain text). We do not have access to your banking details.

Will I be charged VAT, international banking fees, or transaction fees?

For orders in France, VAT is included in the product price. Only shipping fees are additional. For international deliveries, the customer is responsible for paying any import duties, customs fees, VAT, or other taxes required by the laws of the destination country. Labophyto is not liable if these taxes are not paid by the customer.

What currencies can I use for payment?

All orders are billed and payable in euros only.

I encountered a payment error/I can’t complete my payment. What should I do?

For credit/debit card payments, ensure you have enabled authentication (via SMS, app, or code) with your bank, as the payment is secure and requires validation through your banking app. For any other issues, please contact us via the contact form or by phone at +33 4 11 62 47 52. Our customer service team will identify the issue and assist you.

Do you offer discounts for first-time orders?

Yes, you will receive a 5% discount on your first order. You can find the promo code directly in your shopping cart!

Is there a loyalty program?

We are delighted to have you as a customer and want to thank you for your loyalty. Xpowershop.com offers a 7% discount starting from your second order. Additionally, shipping is free for orders over 70 euros, and we often include small gifts with your order. Many offers are sent regularly to provide you with the best prices!

Can I get a discount? Are there coupons or promo codes I can use?

Regular offers are sent via SMS and email to provide you with the best prices. Don’t hesitate to share your email and phone number with us! Additionally, you receive a 7% loyalty discount starting from your second order.

How do I use my discount code?

To use your discount code, enter the promo code in the shopping cart during checkout.

I forgot to use my promotional code. What should I do?

You can contact us via the contact form or chat, specifying the promo code you wanted to use. We will check its validity and, if applicable, apply it retroactively to your order.

Can I refer a friend or family member?

We currently do not have a referral program.

Where are your products made?

Our dietary supplements (capsules and tablets) are manufactured in France, while our cosmetics are produced in the Netherlands. All our products are made in compliance with hygiene and food safety standards (HACCP, ISO 22000) to ensure optimal quality and safety for consumers. Our products comply with French (DGCCRF) and European (EFSA) regulations.

How long have you been selling these products?

Labophyto has been in operation since 2010, working daily to promote sexual health and intimate well-being by offering a range of natural and innovative products for both men and women.

Are your products developed by your team?

Our products are developed by our in-house team in collaboration with Research and Development experts specializing in dietary supplements.

How do you select your ingredients? What’s in your products?

We select our ingredients based on their effectiveness for specific concerns and their safety for health. Our dietary supplements are formulated using plants, trace elements, and vitamins studied in scientific research, with proven effects on intimate health. Unlike prescription medications, our products are natural and available over the counter. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron. The detailed composition of each product is available on the product pages of our website. If in doubt, consult your doctor.

Are your products natural, organic, and/or vegan?

Natural ingredients are a priority in our product development. Our products are made from natural ingredients (plants, trace elements, and vitamins) known for their benefits to sexuality. However, most of our ingredients do not have an organic label. Our products are compatible with vegetarian, vegan, kosher, and halal diets. The capsules are 100% plant-based. While we aim for natural ingredients, 100% natural origin is not always achievable, as we prioritize stability and effectiveness.

Do your products work? Are they effective?

Our dietary supplements are formulated using plants, trace elements, and vitamins studied in scientific research, with proven effects on intimate health. Unlike prescription medications, our products are natural and available over the counter. However, it’s important to note that in phytotherapy, each metabolism is different, and some people may respond better than others. It’s best to try and see what works for you! If in doubt, consult your doctor.

Are your products safe?

Our products are formulated and manufactured in compliance with French and European regulations (DGAL/EFSA) and produced according to ISO 22000 standards.

Are there any contraindications?

This depends on the product. It’s important to carefully read the usage instructions and warnings (available on each product page on our website and on the product packaging). If in doubt, consult your doctor or a healthcare professional.

Who are your products for?

There is no age, gender, or sexual orientation requirement for using our products. Every adult can seek intimate fulfillment and overall well-being. If you have a medical condition or health contraindications (e.g., diabetes, anticoagulant treatment), it’s important to consult your doctor. Full instructions are available on each product and product page on our website. Labophyto positions itself as an ally for sexual health, offering products designed for intimate tone, vigor, performance, desire, and more. Sexual health is central to adult life—take care of it!

Is it legal to buy your products without a prescription?

Absolutely. Our products are dietary supplements and cosmetics available over the counter, subject to French and European regulations (DGAL/EFSA).

I was previously on prescription medication. Is this the same?

No. Our dietary supplements are formulated using plants, trace elements, and vitamins studied in scientific research. Unlike prescription medications, they are natural and available over the counter. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron. If in doubt, consult your doctor or a healthcare professional.

I’m looking for something gentler than prescription medications. What should I choose?

All our products (dietary supplements and fast-acting products) are formulated using plants, trace elements, and vitamins studied in scientific research. Unlike prescription medications, they are natural and available over the counter. Ingredients include plants such as maca, tribulus, ginseng, asparagus racemosus, and saffron.

What is the most recommended product for long-term use?

To optimize tone, vigor, desire, etc., over the long term, we recommend a 1- to 3-month supplementation, renewable up to 2 or 3 times per year, with breaks of a few months between each 3-month cycle. Our dietary supplements are available in boxes of 60 capsules, corresponding to 1 month of use (2 capsules per day, preferably in the morning). If in doubt, consult your doctor.

Can I take multiple dietary supplements simultaneously?

If you are already taking dietary supplements or wish to take multiple XPower products at the same time, we recommend consulting your doctor.

Do the effects stop when I stop supplementation?

The effects do not stop abruptly, but the benefits of the product will gradually diminish over time. We also recommend taking breaks of a few months between supplementation cycles. These breaks promote optimal absorption of active ingredients, prevent habituation, allow for regular reassessment of nutritional needs, and ensure sustained supplement effectiveness. These strategic interruptions enhance the overall efficacy of supplementation.

Is it possible to take multiple boxes in a row?

For optimal tone, vigor, and desire over the long term, we recommend a 1- to 3-month supplementation, renewable up to 2 or 3 times per year, with breaks of a few months between each 3-month cycle. Our dietary supplements are available in boxes of 60 capsules, corresponding to 1 month of use (2 capsules per day, preferably in the morning). If in doubt, consult your doctor.

How long does it take for the effects to appear?

For supplementation, it’s important to be consistent in taking your dietary supplements (2 capsules per day, preferably in the morning). The first effects will begin to be felt after 2 or 3 weeks. For optimal results, we recommend supplementation for at least 1 month and up to 3 months, renewable up to 2 or 3 times per year, with breaks of a few months between each 3-month cycle. If in doubt, consult your doctor.

How long should I take dietary supplements for optimal results?

For supplementation, it’s important to be consistent in taking your dietary supplements (2 capsules per day, preferably in the morning). The first effects will begin to be felt after 2 or 3 weeks. For optimal results, we recommend supplementation for at least 1 month and up to 3 months, renewable up to 2 or 3 times per year, with breaks of a few months between each 3-month cycle. If in doubt, consult your doctor.

Are the gels compatible with my partner?

Yes. All our gels are compatible with oral, vaginal, or anal intercourse, with or without a condom. However, it’s important to follow the usage instructions provided on each product.

Are the gels compatible with oral sex and condoms?

Yes. All our gels are compatible with oral sex (with a slight plant taste), vaginal or anal intercourse, with or without a condom. However, it’s important to follow the usage instructions provided on each product.

What is the most recommended product for men for short-term effects?

For a rapid effect on male intimate tone, you can opt for a dietary supplement with a fast-acting formula (2 capsules or tablets to be taken about 1 hour before the desired effect). Discover our products: Erection Booster Tabs, Night Legend, HOT SHOT SEX BOOSTER. You can also choose an intimate gel to use just before intercourse, such as Erection Booster Gel.

How long do the effects of fast-acting products last?

For male intimate tone, your clients can opt for a fast-acting dietary supplement: 2 capsules or tablets to be taken about 1 hour before the desired effect, up to 4 per day. If they took their first dose in the morning, they can consider a second dose in the afternoon. However, if they took their first dose at 10 AM, taking a second dose at 12 PM is unnecessary. There is no exact duration of effectiveness, as each metabolism is different. It’s best to test and see what works best for them.

I want to improve my intimate performance. Should I choose a 1- to 3-month supplementation, a fast-acting product, or a gel?

To optimize intimate performance, we recommend a 1- to 3-month supplementation, renewable up to 2 or 3 times per year, with breaks of a few months between each 3-month cycle. Our dietary supplements are available in boxes of 60 capsules, corresponding to 1 month of use (2 capsules per day, preferably in the morning). Discover our products: Hard Pulse, Sex Perform Caps, Penis Size Caps, Pro Virility Caps, Delay Caps. For a rapid effect, you can opt for a fast-acting dietary supplement (2 capsules or tablets to be taken about 1 hour before the desired effect). Discover our products: Erection Booster Tabs, Night Legend, HOT SHOT SEX BOOSTER. You can also choose an intimate gel to use just before intercourse, such as Erection Booster Gel, Delay Gel.

Is it possible to combine multiple XPower products?

You can opt for a multi-month supplementation (e.g., a box of 60 capsules like Sex Perform Caps, Penis Size Caps, etc.) and combine it with a fast-acting product to be taken 1 hour before intercourse (such as Erection Booster Tabs, Night Legend, HOT SHOT SEX BOOSTER). You can also use an intimate gel (such as Erection Booster Gel, Delay Gel) to apply just before penetration. However, be sure not to exceed the recommended daily doses. If in doubt, consult your doctor.

What is the most effective product for intimate performance?

We don’t have a single "most effective" product, as each metabolism responds differently. It’s best to try and see what works for you. We recommend opting for a 1-month supplementation (2 capsules/day for a month) to allow your system to absorb the various plants (e.g., Sex Perform Caps or Delay Caps). You can complement this with a fast-acting stimulant (2 capsules or tablets to be taken 1 hour before the desired effect), such as Erection Booster Tabs, Night Legend, HOT SHOT SEX BOOSTER. During intercourse, you can use an intimate gel like Erection Booster Gel or Delay Gel for men, or Stimulating Clitoral Gel for women. Depending on your age, there may also be a decrease in testosterone levels (especially in seniors), in which case Pro Virility Caps may be beneficial.

I produce little semen. What should I do?

We recommend Sperm Volum Caps, which helps with semen production, particularly thanks to saffron. We also advise adopting a healthy lifestyle, maintaining a balanced diet, and avoiding excessive heat and tight underwear. If in doubt, consult your doctor.

I’ve lost my libido. What should I do?

A decrease in libido can occur at any age and fluctuates depending on lifestyle. To support your libido, we recommend taking our dietary supplements Sex Perform Caps for men and Libido Caps for women for 1 to 3 months, renewable up to 2 or 3 times per year, with breaks of a few months between each 3-month cycle. Sex Perform Caps and Libido Caps are available in boxes of 60 capsules, corresponding to 1 month of use (2 capsules per day, preferably in the morning).

I’m a woman with libido but can’t climax. What should I do?

The psychological dimension is essential for orgasm. Make sure you are relaxed, and if you are with a partner, communicate and build trust. You can also opt for an intimate gel like Stimulating Clitoral Gel for a more pleasurable experience. If needed, a sexologist can guide you through this personal journey.